Marketplace billing mismatch

Fix mismatched billing status between GitHub and ReleaseMind.

Updated: Feb 1, 2026

Check sync timing

Most plan changes show up within a few minutes.

If the UI still shows old data after 10 minutes, contact support.

Check billing source

Confirm whether the subscription is active in GitHub Marketplace or Stripe.

ReleaseMind prioritizes Marketplace when active.

What to send support

Share the Marketplace order email, org name, and the plan you selected.

We can reconcile the subscription once we have those details.

Review and introspect

Billing clarity keeps releases unblocked.

  • Did the plan change happen in a different billing system?
  • Are you looking at the correct org in ReleaseMind?
  • Do you have the order email ready?

Need more help?

Support

Email

Email [email protected] with your org, repo, and release tag for the fastest response.

Email support

Related articles

Draft stuck in processing

Recover drafts that stay in processing longer than expected.

Missing PR context

Ensure pull requests map cleanly into the release tag boundary.

Login or auth loops

Resolve repeated auth prompts or redirect loops.

Marketplace webhook delivery

Verify Marketplace webhooks are delivering plan events.

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